FAQ

Frequently Asked Questions

21 articles in this collection
Written by Mike Hauptman and Rob Anderson

Creating Pixels

How can I create pixels for my campaign?

Written by Rob Anderson
Updated over a week ago

My Reports Are Empty

Are you not seeing any data in your reports?

Written by Mike Hauptman
Updated over a week ago

I Forgot My Password!

How can I recover and reset my password?

Written by Mike Hauptman
Updated over a week ago

I can't see my campaigns or creative

Are the campaigns and creative not loading in the management screens or reports?

Written by Mike Hauptman
Updated over a week ago

My Account

How Does Billing Work?

How Do I Connect My Billing Information?

Written by Mike Hauptman
Updated over a week ago

Ads/Creatives

Creative Approval

What is the Creative approval process for ads?

Written by Mike Hauptman
Updated over a week ago

Creative Specs & Sizes

What are the specifications for Creative unit assets & common ad sizes?

Written by Mike Hauptman
Updated over a week ago

Macros

What Macros can I use for 3rd Party Adserver tags and click trackers?

Written by Mike Hauptman
Updated over a week ago

Audiences

Audiences & Data Providers

What Audiences and Data Providers can I target?

Written by Mike Hauptman
Updated over a week ago

Placing Pixels

How do I place pixels (aka tags) on the site for remarketing and conversion tracking?

Written by Mike Hauptman
Updated over a week ago

Privacy Policy Suggestions

Why do I need a Privacy Policy?

Written by Mike Hauptman
Updated over a week ago

Tracking Pixels

What are tracking pixels?

Written by Mike Hauptman
Updated over a week ago

Campaigns

Frequency Capping

How do I set a frequency cap by hour, week, or month?

Written by Mike Hauptman
Updated over a week ago

Campaign Approval

What is the campaign approval process?

Written by Mike Hauptman
Updated over a week ago

Reports

City, Zip Code, & Post Code Reporting

How do I access more granular geo location reporting?

Written by Mike Hauptman
Updated over a week ago

Targeting

Advertising Channels

What advertising channels can be targeted?

Written by Mike Hauptman
Updated over a week ago

App Lists & Site Lists

What apps, sites and third-party audience segments are available for targeting?

Written by Rob Anderson
Updated over a week ago

Advanced Targeting

What are the advanced targeting options?

Written by Mike Hauptman
Updated over a week ago

Interest & Audience Targeting

What are the standard interest & audience targeting options?

Written by Mike Hauptman
Updated over a week ago

Exchange & SSP List

What is the full list of exchanges & SSPS that can be targeted or excluded?

Written by Mike Hauptman
Updated over a week ago

ISP & Connection Speeds

What is the full list of Internet Service Providers and Connection Speeds that can be targeted or excluded?

Written by Mike Hauptman
Updated over a week ago